Thought Industries Helped Migrate Exterro Knowledge With No Downtime
Exterro is a number one software program supplier for information danger administration options. The corporate serves a world group of shoppers and companions, together with enterprise-grade, blue-chip firms within the legislation enforcement, banking, pharmaceutical, and authorized industries. These firms depend on Exterro’s companies to maintain their essential information secure and safe.
Confronted with an LMS that was deprecating its companies, Exterro wanted a brand new studying answer that would ship on three guarantees:
- Securely and seamlessly transition 45,000 learners in 90 days with no downtime or interruptions in service.
- Help the expansion and distinctive wants of their associate group.
- Present the partnership and performance to create an expertise that displays their model values whereas taking their studying enterprise to new heights.
Safe Onboarding With Velocity
With a looming deadline to transition from their previous LMS to Thought Industries, Exterro confronted the daunting process of getting their new website dwell in 90 days. To make issues much more difficult, Exterro’s enterprise has distinctive wants for information safety and uptime.
“The Exterro platform is very robust, it’s very reliable, and it’s something that is used on a minute-by-minute basis by our customers,” mentioned Exterro’s Vice President of International Coaching, Sarah Hargreaves. “We could not disrupt the learning of any single student, putting them on pause while we went through a migration journey. That was a really critical thing for us. We didn’t want any downtime at all.”
The Exterro staff wanted to know that Thought Industries would take their onboarding course of as severely as Exterro treats its personal prospects. Knowledge danger administration is not only one thing that Exterro delivers to its prospects. It is a requirement in every part that they do. With the varieties of purchasers they’ve, there must be full belief of their uptime and information safety administration.
After rigorous planning and a spotlight to element by means of the onboarding course of, the staff met its purpose to be dwell in 90 days. Based on Ms. Hargeaves, “The onboarding process definitely met our expectations. It was just a really nice and supportive experience.”
The Significance Of Change Administration
Migrating 5000 learners with essential uptime necessities is usually a daunting process. However the Exterro staff discovered a associate in Thought Industries, who was prepared to lean in and guarantee expectations have been met at every stage of the onboarding course of.
“We had a huge number of learners…moving anything of that size, it’s going to take some planning,” mentioned Ms. Hargreaves. “Things can be very fast-paced with so many SaaS-based solutions to support…there are a lot of moving parts for a lot of people. And those considerations were baked into how we wanted to manage this project.”
With such a excessive quantity of learners and delicate information to think about, change administration was prime of thoughts for each groups. “To embark on a significant migration journey and move onto a new platform with great UX and UI, we needed to be sure that all the people involved were confident that nothing would go wrong,” mentioned Ms. Hargreaves.
Firstly of the mission, the Exterro staff was admittedly nervous, as they needed to make certain the mission would unfold as anticipated. They did important planning and held common critiques as they moved by means of the mission. At every step, they stopped to take a look at how the method was working. They performed influence evaluation as they progressed, as they have been always fascinated with totally different situations that have been offered to them.
The Thought Industries mission supervisor that was assigned to Exterro invested time in understanding their wants and listening to the concepts and issues in regards to the mission’s influence on their learners and their enterprise. Within the course of, it grew to become a relationship constructed on belief.
Serving A Associate Neighborhood
As a world enterprise, Exterro helps an intensive channel group. Ensuring these companions can ship the identical stage of companies that Exterro offers its personal frontline prospects is essential to their success.
Thought Industries provides Exterro the flexibility to create distinctive studying experiences for his or her employees, prospects, and channel companions utilizing Ti’s multi-tenancy answer, Panorama. Every of those audiences can use their personalised learner dashboards to “choose their own adventure” and determine what coaching they want within the second.
The factor that basically units Thought Industries aside from the competitors is Panorama. Panorama has simply blown us away with its alternatives. Completely blown us away.
– Sarah Hargreaves, Vice President, International Coaching, Exterro
When new channel companions are invited into the Exterro Academy, they enter by way of a associate portal, a spot that has been designed for his or her expertise. The content material offered on these websites is branded by Exterro and designed solely for the usage of sure learners.
See the total Exterro case examine right here.